6 of 10 units shipped
Tracking number + fulfilled quantities
✓ Shipment details recorded
ORDER MANAGEMENT / 01 · BRING EVERY ORDER TOGETHER
Every order has somewhere to go.
Connect the steps that get it there.
Bring sales channels, manual orders, and EDI into a connected workflow. Account for inventory commitments, route the work, split shipments, and send fulfillment updates back.
YOUR CHANNELS → ORCA → CONNECTED FULFILLMENTIllustrative workflow
RECEIVE · ALLOCATE · ROUTE · FULFILL · REPORT BACK
Illustrative quantities. Routing, inventory feeds, and return messages are configured for each connection. Channel feed shares are distinct from order commitments.
02 / KNOW WHAT YOU CAN FULFILL
Before you promise it,
know what’s already committed.
A phone order is a real commitment, just like an online sale. Bring both into the same inventory picture so your team can see what’s physically in stock, committed to orders, held out of availability, and available for the next sale.
ON HAND100
−Units in stock
COMMITTED30
−20 manual + 10 online
ON HOLD10
=Excluded from availability
AVAILABLE60
For the next order
Illustrative quantities. Availability follows your configured inventory model. Inventory holds withhold stock from availability; order holds control whether an order moves forward.
Keep commitments connected.
Account for quantities as work moves from orders into shipments, with logic to avoid counting the same commitment twice. When stock can’t cover the work, keep the shortage visible.
Control what sales channels see.
Publish inventory through configured feeds, including percentage-based shares. Channel exposure and quantities committed to orders are separate controls.
Explore inventory visibility ↗03 / DECIDE WHERE AND WHEN THE WORK GOES
Two orders. Different timing.
One connected flow.
Apply your rules when orders arrive. Send ready work to your fulfillment partner, hold pre-orders until they’re eligible, and bring shipment updates back to the channel where the sale began.
SHOPIFY → ORCA → FULFILLMENT → SHOPIFYIllustrative configured workflow
Swipe across to follow the full order flow →
Two orders arrive from Shopify.
Fictional orders illustrate a configured workflow. Release requires the applicable date, inventory, and fulfillment checks. Routing and return updates depend on the connected systems.
Your rules choose the path.
Use order source, items, destination, tags, or requested service to direct fulfillment methods, locations, carriers, and shipping accounts.
Explore 3PL coordination ↗A hold is part of the workflow.
Keep advance orders waiting until their configured release conditions are met, then move eligible work into fulfillment.
How can pre-order releases be configured?
Release existing orders once. Later orders remain held.
Release existing and future orders. Eligible orders can move after the configured date. Inventory and other fulfillment requirements still apply.
04 / SHIP WHAT’S READY. TRACK WHAT REMAINS.
Ship what’s ready.
Keep the rest moving.
Ship together when the order is ready, or move selected items and quantities into separate shipments. Keep waiting demand connected to the original order.
01 / CHECK STOCK
10 ordered. Only 6 in stock.
A customer needs ten products. You can fulfill six today.
Swipe across to see the shelf and shipments →
Check stock → Ship 6 → Restock → Ship 4
Illustrative order. Release depends on available inventory, existing commitments, and configured fulfillment rules.
Release what stock can cover.
Review backordered quantities, value, and availability by item. Preview whole-shipment or partial-release selections before moving work forward.
Keep the remainder in the workflow.
Track unfinished demand against the original order. Configured scheduled processing can move eligible backorders to ready-to-pick as stock becomes available.
Explore picking, packing & shipping ↗05 / CLOSE THE LOOP
The shipment leaves.
The information comes back.
Return tracking and fulfilled line quantities through supported channel integrations. Keep the selling system informed about what actually shipped, while retaining visibility into unfinished work.
The shipment is reported.
Supported updates return to the originating channel.
4 units remain on the order
Illustrative partial shipment. Return messages, EDI documents, and update timing depend on the configured connection.
From the first order to the last shipment, keep the commitments, handoffs, and updates connected. Your team can see what happened and what still needs attention.
Explore connected systems ↗06 / SHAPE THE WORKFLOW AROUND YOUR BUSINESS
Show us how your orders move.
Bring your sales channels, routing rules, fulfillment partners, and the exceptions your team works through. Start with ORCA’s existing platform and work directly with our team to configure or extend the workflow around your business.